Effective Date: 22.02.25

At Kamakshi Masala, we strive to provide high-quality spice products to our customers. This Refund & Cancellation Policy outlines the terms for cancellations and refunds. Please read it carefully before making a purchase.

1. Order Cancellation
1.1 Orders can be canceled within 24 hours of placing the order or before dispatch, whichever is earlier.
1.2 Once an order has been dispatched, it cannot be canceled.
1.3 To request a cancellation, customers must contact us via email or phone with their order details.

2. Refund Policy
2.1 Refunds will be processed only for eligible returns and cancellations as per our policies.
2.2 Refunds will be credited to the original payment method within 10 business days after approval.
2.3 Shipping charges are non-refundable, except in cases of incorrect or defective products.
2.4 If the refund is delayed beyond the mentioned period, customers can contact us for further assistance.

3. Non-Refundable Items
3.1 Products that have been opened, used, or tampered with are not eligible for return or refund.
3.2 Bulk or wholesale orders are non-refundable unless the product is defective or incorrect.
3.3 Perishable or customized products cannot be returned or refunded.